Help

How do I order?

1. Browse or search the site to find the product that best suits your needs
2. Click "Next" for the product you would like to order.
3. Next step is to give us your details – just name, email and phone contact is all we need
4. Enter the recipient details, the message you would like written on the card. If you have a promotion code, enter it here.
5. Enter the delivery details of your lucky recipient. Ensure that the details are correct and up to date. Select your Delivery Date and Delivery options.
6. Fill in the credit card details and click "Place Order".
7. A confirmation page will be displayed with a reference number. You will receive a confirmation email.

Do I need to be logged in to order?

You do not need to be logged in to order. You will, however, need to provide us a contact email address for supply of a tax invoice.

How will I know if my order has successfully been submitted to 1300 FLOWERS?

Upon submitting your order to 1300 FLOWERS, you will receive a confirmation email/tax invoice with your order details. If you provide your mobile number, you will also receive a confirmation text message.

What if I want to deliver two bouquets to the same address, will I be charged twice?

When using the website you may only order one flower product at a time. You may order multiple products over the phone. If you order multiple items over the phone for delivery to one address you will be charged only once. Please call 1300 FLOWERS (that’s 1300 356 937).

Can 1300 FLOWERS let me know when my flowers have been delivered?

If you have provided a mobile number, we will send you an SMS when the flowers have been delivered. You can also have a look at your order’s progress by clicking the link to our hub on your confirmation text message or email.

What is the currency of the prices shown?

All prices are shown in Australian Dollars (AUD) and include GST.

How can I become a member?

Click on the "Register" link at the top right of the 1300flowers.com.au page and fill in the details. You will receive a confirmation email upon registration.

What happens if no one is at home when the delivery occurs?

There is a field on the order page for you to enter instructions in case no one is at home when the delivery occurs. You are able to nominate whether it is ok to leave the delivery at the front or back door. If it is not safe to leave the delivery, a calling card will be left asking the recipient to contact us to arrange a suitable re-delivery time and / or location. Additional charges may apply for redelivery.

Do you offer 'same day' deliveries?

1300 FLOWERS make every attempt to deliver your flowers within the shortest timeframe possible, however, there may be circumstances beyond our control that delay some deliveries.

We do guarantee that all orders placed by 2pm Monday to Friday and by 10am Saturday (local time in the delivery area) are guaranteed to arrive by 5pm to business addresses and by 7pm to residential addresses provided accurate and correct delivery details are supplied.

Do you deliver on the weekends/public holidays?

1300 FLOWERS will deliver to all locations in their network from Monday to Saturday. Deliveries are unable to be made on public holidays.

Are my details secure when ordering online?

The 1300FLOWERS.com.au website utilises 'state of the art' SSL or Secure Socket Layer technology to protect your transaction and credit card details. SSL is the industry standard for the transmission of credit card details. SSL technology provides 128 bit encryption of your order details which effectively scrambles all your data so that it cannot be read when it is being transmitted over the internet.

1300 FLOWERS does not store your credit card details once the transaction has been completed.

Please visit our Privacy Page for more information.

What do I do if I want to cancel my order?

Due to the time-sensitive nature of our service, please contact us as soon as possible if you would like to change or cancel your order. Changes be made providing the order has not been produced, or is in transit. Cancellations of orders that have already been created or dispatched may incur a floral wastage and administrative fee of up to 50% of the total cost of your order, the amount of which would be agreed with you at the point of cancellation and offset against your refund.

I want to order something that is not on the products list.

Email sales at sales@1300flowers.com.au, or call 1300 FLOWERS (1300 356 937) we are happy to try and accommodate all requests.

Do you have any recommendations on how to care for the flowers?

The first 24 hours is the most crucial period, affecting the durability of your flowers as flowers absorb half the water they require to survive during this time. We recommend you re-cut all stems approximately 2-3cm. Keep flowers in a cool place and away from draughts, heaters, televisions and microwaves. Keep flowers away from fruit as it releases a gas (ethylene) which accelerates the aging process of flowers. You can use a few drops of bleach as an alternative to flower food preservative.

In order for us to deliver the freshest flowers with the longest life to you, we often use young flowers that are closed. These buds will open shortly after you receive your delivery.

Do you have a privacy policy?

Yes - our privacy policy can be found in our Disclaimers and Legals section.

Business Details

• 1300FLOWERS OPERATIONS PTY LTD trading as 1300 FLOWERS
• ABN - 90 127 045 845
• Street Address - 4/576 Boundary Rd, Archerfield QLD 4108
• Postal Address - PO Box 695, Archerfield, Qld, 4108
• Phone - 07 3144 4502
• Fax - 07 3144 4539
• Email - help@1300flowers.com.au